Legal Terms & Operational Guidelines

Terms of Service

Effective Date: September 2026 | ANNESHA HOSPITAL AND DIAGNOSTIC

1. Acceptance of Terms

By accessing the Onnesha Hospital online appointment portal, patient portal, or installing the Onnesha Hospital Windows Desktop Client, you agree to comply with and be bound by these Terms of Service. If you do not agree to these terms, you should not access or use our digital services.

2. Emergency Medical Disclaimer

CRITICAL NOTICE: The online portal and desktop appointment booking interface are intended for routine, elective, and scheduled outpatient appointments. For immediate, life-threatening medical emergencies, do NOT wait for online verification. Proceed immediately to the nearest emergency department or call 999.

3. User Responsibilities & Patient Accuracy

Patients and hospital staff utilizing the portal must provide accurate personal, contact, and medical information. Providing false registration data or impersonating medical staff is strictly prohibited and subject to legal action under Bangladesh penal code and the Cyber Security Act 2026.

4. Intellectual Property & System Integrity

All digital software interfaces, prescription layouts, diagnostic reporting templates, trademarks, and logos associated with Onnesha HMS are the intellectual property of ANNESHA HOSPITAL AND DIAGNOSTIC. Unauthorized reverse engineering, automated scraping, or unauthorized interference with system APIs is prohibited under applicable laws and hospital policy.

5. Billing & Refund Policy

All digital payments, diagnostic test fees, and OPD consultation charges processed through the system are subject to official hospital billing verification. Cancellations or refund requests must be initiated through the hospital billing counter prior to sample collection or doctor consultation.

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